Shuraa's tax practice moved client support off email and phone

Shuraa's tax practice offers tax consultancy, compliance and auditing to businesses in the UAE. Gallabox's story about it is short and centres on one problem: client communication ran on email and phone, and every single interaction needed someone on the team to handle it personally.

That worked while the client list was small. As it grew, three things went wrong. The team was stretched thin by repetitive manual work, some questions waited too long for an answer, and keeping replies personal and consistent got harder with every new client. Email and phone were easy to use, but they gave the firm no structure, no tracking and no automation.

The firm chose Gallabox because it had already seen the platform working in similar businesses, and because it looked simple enough for the team to adopt without heavy training. It also wanted a tool that could grow with the practice rather than one it would outgrow.

The goals were plain. Bring client conversations into one place. Automate routine support so answers came faster and read the same whoever sent them. Keep existing clients engaged before they drifted away. And take repetitive tasks off the team so their time went to actual client work.

The page credits two Gallabox capabilities: chatbots that handle routine client questions, and integrations that connect WhatsApp to the firm's other tools. It doesn't say which questions the bots answer or which systems were connected, so this summary doesn't guess.

Gallabox's story credits the change with happier clients and a larger client base: support became quicker and more dependable, and regular contact on WhatsApp kept clients engaged between filing deadlines. The original story, linked above, gives Gallabox's figures.

Beyond those figures, the account stays general. Automation took over routine support, the team got time back, and the firm now treats Gallabox as central to how it talks to clients as it keeps growing.

Accounting and audit firms in Kuwait field the same repeat questions around every filing or renewal deadline: which documents, by when, has my file arrived. A menu-led bot in Arabic and English can answer those and pass anything specific to an accountant with the history attached. Reminders tied to a client's own file can go out as utility messages, and from 1 October 2026 each one to a Kuwait number costs $0.044, even inside the 24-hour window, so send them when something is actually due. Ask for consent to WhatsApp messages at onboarding, and read Kuwait's CITRA Data Privacy Protection Regulation before importing an old contact list.