Document before you react
Screenshot with the date, the handle and the URL visible; save the video or image file itself; note anything you can evidence as harm — a cancelled appointment that referenced it, a message from a patient. Keep it in one folder. If this ever becomes a legal matter, this folder is the case.
Then wait. Nothing published in the first hour after seeing an attack has ever improved a doctor's position, and a great deal has made it permanent.
Selling products or courses alongside the clinic?
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Match the tool to the harm
Platform report is fastest and free: cite the exact policy breached — harassment, impersonation, false information about a medical professional — rather than arguing unfairness. Legal action is for evidenced, specific damage, and in Kuwait defamation and cybercrime provisions exist; take proper local advice rather than acting on what a colleague heard.
Out-publishing is the slowest and most reliable. Anonymous attacks rank when there is nothing else about you. Ten strong pages under your name push them off the first screen and keep them off it.
Protect the people around it
Tell your reception team what to say if a patient mentions it: a short, calm line, no detail, no argument. Tell your family not to engage. Pause any scheduled promotional posts for a few days so nothing lands tone-deaf beside the attack.
And keep treating patients. In a market this small, the strongest counter-evidence is that your clinic carries on normally, visibly, while the anonymous account escalates alone.