Tarabily took a print shop's WhatsApp off personal phones

Tarabily Co. is a digital print company based in Port Said, Egypt, producing custom work such as banners, signage and promotional materials for businesses and individuals. As it grew, its leadership saw that the way the team talked to customers would not scale with it.

Staff handled conversations on their own WhatsApp accounts, spread across personal phones and desktops, so nobody had central control. Leads were hard to track, support couldn't be automated, and the quality of service depended on whoever happened to answer.

Two losses stood out. Enquiries that arrived after hours often went unanswered until the next day, if at all. And leads from online ads were lost to slow or missed replies, which meant paying for interest the business never followed up.

Tarabily built its new workflow around four aims: service that never switches off, a smoother ordering process, simpler teamwork and social ads that actually turn into conversations.

Chatbots greet customers and answer common questions at any hour — pricing, design options, delivery times — then qualify the enquiry before handing it to a person.

Structured flows guide new prospects through an in-chat form that asks for details such as the type of print job and the quantity needed, so follow-up calls and quotes are quicker and more accurate.

A shared inbox gathers every WhatsApp conversation, so the team works together without dropped chats. Click-to-WhatsApp ads on Facebook and Instagram open a chat with the company, and those leads flow into the same automations and inbox. Behind the scenes, the page says captured data syncs with Tarabily's CRM and order-management system, without naming either.

Gallabox's page reports that Tarabily's active customer base grew by 50%, which it puts down to word of mouth from satisfied clients. That is the figure this summary quotes directly; the original story, linked above, has the rest of its results in context.

The written account also describes more leads from social media through Click-to-WhatsApp ads, a team that gets more done with the same people, and plans to automate client onboarding and retention next.

Print shops, sign makers and other made-to-order businesses in Kuwait lose the same after-hours enquiries, especially over the Friday–Saturday weekend. A short form that captures size, quantity, material and deadline, in Arabic and English, turns a vague ‘how much?’ into something a person can quote the next morning. If you run Click-to-WhatsApp ads on Instagram, the 72 hours of fee-free messaging after your first reply is enough time to collect the brief and send the quote. For payment, send a KNET payment link from your gateway in the chat, because WhatsApp's in-chat payments aren't available in Kuwait.