How Footprint Real Estate moved its agents from personal WhatsApp to one platform

Footprint Real Estate is a Dubai real estate company that works with property buyers and sellers. Like most agencies, it wanted to reach leads at the moment they are most responsive, and for Footprint that moment was on WhatsApp.

Before Gallabox, every team member ran client conversations from an individual WhatsApp account. The story lists what followed: accounts were suspended, cutting agents off from clients in the middle of conversations; engagement options were limited; and follow-up depended on each agent's habits rather than a shared process.

After trying several tools and free trials, the agency chose Gallabox for a simple interface, one platform for all its communication, sequencing, bots and Click-to-WhatsApp features.

Targeted broadcasts send relevant listings and market updates to buyers and sellers. Chatbots take first property enquiries, qualify the lead and share listing details straight away. Custom flows and sequences carry each lead through the buying journey, so follow-up happens on a schedule rather than from memory. Click-to-WhatsApp ads turn interest on social media into a direct conversation while the lead is paying attention.

Gallabox reports 150% growth in first-time customer conversion, which it credits to better lead qualification, faster replies and more effective follow-up. It also reports a 100% increase in lead generation, from wider campaign reach and better lead capture, and 100% growth in the customer base, from better engagement and service.

The agency keeps using the platform to generate and nurture leads, present properties, keep clients, cross-sell and automate support. The original story is linked above.

The detail worth underlining is the suspended accounts. The story ties them directly to agents messaging clients from individual accounts, and when an agent's number goes, the client history goes with it.

The official API puts the whole team on one company number, with opt-in, approved templates and a shared record of every chat. It still has rules: quality ratings, messaging limits and per-person caps on marketing messages. No provider can promise a number will never be restricted, and a page that says otherwise is selling something.

Kuwait brokers, whether they rent flats locally or market overseas projects to Kuwaiti buyers, carry the same risk when every agent works from a personal number. Move listings and enquiries to one API number, and let a bot ask budget, area, property type and timing before an agent picks up. Click-to-WhatsApp ads suit listings well, because every message in the 72 hours after your first reply is free of Meta fees. Listing broadcasts are marketing messages, which from 1 October 2026 cost $0.0792 each in Kuwait before the provider's markup, so send them to segmented lists rather than to everyone.